Privacy Policy
DomaTrove helps you preserve and organize the operational memory of your home — maintenance, equipment, documents, incidents, and related property records. This Privacy Policy explains what personal information we collect, how we use it, who may see it, and what choices you have.
1. Who we are
DomaTrove is operated by [LEGAL_COMPANY_NAME] (“we”, “us”, or “our”).
- Registered address: [REGISTERED_ADDRESS]
- Privacy contact: [PRIVACY_CONTACT_EMAIL]
For the purposes of applicable data protection law (including the EU General Data Protection Regulation, where it applies), [LEGAL_COMPANY_NAME] is the data controller for personal information processed through the Service, unless we state otherwise.
2. What DomaTrove does
DomaTrove is a structured operational memory system for properties. You may use it to record and organize information such as maintenance history, equipment, documents, incidents, utilities, financial notes related to the property, and access for other people you invite.
The Service is designed for long-term household and property records. Some information you store may be sensitive (for example, addresses, invoices, insurance details, photos, or contractor contact details).
3. Information we collect
Account and profile information
When you create or manage an account, we may collect your name, email address, authentication credentials (stored in hashed form where applicable), account preferences, and communications about your account.
Property and home data
You may provide property names, addresses, rooms, zones, equipment, maintenance records, incidents, timeline entries, utility records, and property-related financial notes. You decide what to enter.
Documents, files, and photos
If you upload files, we process content and metadata needed to store and display them. You should only upload documents you have the right to use and share. Documents may contain personal data about other people (for example contractors or tenants).
Invited users and shared access
If you invite others to a property, we may process their email, invitation status, profile information, role and permissions, and related activity. An app-level role such as “owner” reflects how the property is set up in DomaTrove — it does not mean we have verified legal ownership.
Support and contact information
If you contact us, we may collect your email, message content, and correspondence records.
Technical and log data
We automatically collect technical information such as IP address, browser and device type, pages or features accessed, timestamps, and diagnostic and security logs.
Cookies and analytics
We may use cookies strictly necessary for the Service to function. Optional analytics, if used: [ANALYTICS_PROVIDER_IF_ANY]. Where required by law, we will ask for consent before optional cookies are set.
4. How we use your information
We use personal information to provide and improve the Service, manage your account, store and display your property records, enable sharing when you invite users, send service-related messages, respond to support requests, protect security, comply with law, and analyze usage in aggregate where permitted.
We do not sell your personal information.
5. Legal bases for processing (GDPR)
If the GDPR applies, we rely on appropriate legal bases including contract performance, legitimate interests (balanced against your rights), legal obligation, and consent where required (for example optional analytics or marketing).
| Purpose | Typical legal basis |
|---|---|
| Providing the Service | Performance of a contract (Art. 6(1)(b) GDPR) |
| Security and fraud prevention | Legitimate interests (Art. 6(1)(f) GDPR) |
| Legal compliance | Legal obligation (Art. 6(1)(c) GDPR) |
| Optional analytics or marketing (if any) | Consent (Art. 6(1)(a) GDPR), where required |
Contact [PRIVACY_CONTACT_EMAIL] for more information about legitimate interests or to object where applicable.
6. How we share information
People you authorize: Invited users may see property information according to permissions you assign.
Service providers: We use providers such as hosting ([HOSTING_PROVIDER]), email ([EMAIL_PROVIDER_IF_ANY]), payment ([PAYMENT_PROVIDER_IF_ANY]), and analytics ([ANALYTICS_PROVIDER_IF_ANY]) under appropriate contractual safeguards.
Legal and safety: We may disclose information to comply with law, protect rights and safety, or address fraud and security issues.
Business transfers: Information may transfer in a merger, acquisition, or asset sale, with notice where required by law.
7. Shared properties and your responsibilities
You choose who to invite and what they can access. You are responsible for managing access appropriately. If you believe someone has unauthorized access, contact [PRIVACY_CONTACT_EMAIL].
8. User-generated content and third-party data
Content you enter may include personal data about others. You are responsible for having a lawful basis to store it and for informing individuals where required. We process content to provide the Service as you direct.
9. How long we keep information
We retain personal information as long as needed to provide the Service: [DATA_RETENTION_PERIOD]. When you delete your account or content, we will delete or anonymize information within a reasonable period, except where retention is required for backup, security, legal compliance, or disputes.
10. Your rights
Depending on where you live, you may have rights to access, rectify, erase, restrict, port, or object to processing of your personal information, and to withdraw consent where processing is consent-based.
Contact [PRIVACY_CONTACT_EMAIL] to exercise your rights. If you are in the EEA or UK, you may lodge a complaint with your supervisory authority.
11. Account deletion and data export
Where export is available, you may download your records. Otherwise, contact us to request a copy. You may request account deletion via settings (when available) or by emailing [PRIVACY_CONTACT_EMAIL].
12. Security
We implement measures designed to protect personal information, including access controls and encryption in transit. No method is completely secure. If you believe your account is compromised, contact us promptly.
13. International transfers
We may process information in countries other than your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses or other mechanisms recognized by applicable law.
14. Children and minors
The Service is not directed at children under 16 (or the minimum age in your country). We do not knowingly collect children’s personal information without appropriate consent.
15. Changes to this policy
We may update this policy and will post changes here with an updated “Last updated” date. Where required, we will provide additional notice.